FAQ

We want your experience with Bloomorya to be effortless and enjoyable. Below you will find answers to the most frequently asked questions about our flowers, delivery, and the ordering process.

Our flowers

Yes, our flowers are carefully prepared and packaged to stay fresh during transit. We use protective packaging and hydration techniques to ensure the flowers arrive in perfect condition.

All bouquets are shipped in sturdy and elegant gift packaging. The flowers are secured to prevent movement and damage during transport.

Our flowers come directly from selected growers. By working closely with reliable partners, we guarantee consistent quality and freshness.

Yes, with every order you will receive flower food and care tips so you can enjoy your flowers for as long as possible.

Order

You can enter your discount code during checkout. The discount will be applied automatically once you confirm the code.

Yes, you can select a delivery date during checkout. This makes it easy to plan for birthdays, anniversaries, or other special moments.

Yes, you can also place business orders. Simply fill in your company details during checkout.

In most cases, you can still change your delivery date as long as the order has not yet been processed. Please contact us as soon as possible to do so.

Changes are limited once the order is in preparation. If necessary, we can cancel the order and create a new one.

Orders can be canceled if they have not yet been processed. Please contact our support team as soon as possible.

Delivery

We ship our parcels with couriers such as PostNL, DHL, GLS, and FedEx

You can specify the desired delivery day for the flowers in the shopping cart.
If you do not specify a delivery date, the flowers will be delivered on the next business day, provided the order is placed before 12:00 PM.

The chosen delivery day is indicative, and no rights can be derived from it. Of course, we will do our utmost to deliver the flowers on your chosen day.

Deliveries usually take place during the day. You will be informed of the approximate delivery time of your order via the track & trace link that you will receive by email.

Although delays are rare, they can sometimes occur. In that case, your order will usually be delivered the next business day.

The courier may leave the package with neighbours or provide instructions for redelivery.

Yes, you will receive a Track & Trace link as soon as your order has been shipped.

We currently deliver to the following countries: the Netherlands, Belgium, and Germany.

Warranty & Returns

As flowers are fresh products, they cannot be returned.

Is there something wrong with your order? You can always contact us. See our contact page here

Yes. If there is a problem with your flowers within 7 days, please contact us with a photo and we will provide a suitable solution.

Yes, non-perishable items like vases or gifts can generally be returned, provided they are in good condition. We do charge a €4.99 return fee.

Other

Yes, you can add a free personalized message on the product page.

Within the Netherlands and Belgium, flowers are almost never in the box for longer than 24 hours. For shipments to Germany, this is usually a maximum of 48 hours.

Should delivery take longer due to delays, this is usually not a problem. The flowers are kept moist during transport, allowing them to easily stay in the box for several days and still look fresh upon arrival.

We work with carefully selected growers and strive to offer high-quality flowers with responsible sourcing.